Privacy Policy

1. Who we are

This policy explains how Albidaya Wellness (“we”, “us”) handles information collected through albidayawellness.com and our related pages, forms, quizzes, emails, membership portal and digital products.

Albidaya Wellness is founded and led by Dr. Aalia Al-Barwani, MD, based in Houston, Texas.

2. What this policy does and does not cover

If you become a patient of our medical weight loss or lipedema evaluation services, the health information created in the course of that care is handled separately under our Notice of Privacy Practices and applicable health privacy law, including HIPAA where it applies. That is a different document from this one.

Coaching, guides, quizzes, workshops and the Thryve community are not medical services. Information you share in those settings is covered by this policy rather than by HIPAA.

3. Information we collect

You give us:

• Name, email address and phone number when you book a call, register for a workshop, join a waitlist or buy a product
• Answers you provide in quizzes, surveys and intake or preparation forms
• Payment details, which are collected and processed by our payment provider and are not stored by us
• Anything you choose to tell us by email, text, or inside the Thryve community and its private messaging group

We collect automatically:

• Device and browser information, approximate location derived from IP address, pages visited and referring links
• Email engagement such as opens and clicks
• Activity inside the membership portal, such as which trainings you have opened

Some of what you tell us, for example answers about eating patterns or symptoms, is sensitive. We treat it accordingly, and we ask you not to send detailed medical information through general website forms or by text message.

4. How we use your information

• To deliver what you asked for: a call, a workshop place, a guide, a membership
• To respond when you contact us
• To send emails and updates you have signed up for, which you can stop at any time
• To process payments, manage subscriptions and renewals, and keep records required for tax and accounting
• To understand which pages and offers work, so we can improve them
• To meet legal and professional obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing.

5. Who we share it with

We use service providers who process information on our behalf and are bound to protect it. These include our website and CRM platform, email delivery, payment processing, scheduling, the membership portal, the private community platform, and the patient portal used for medical care.

We also share information where the law requires it, or where it is necessary to protect someone’s safety.

A current list of providers is available on request at [email protected].

6. Cookies and tracking

Our site uses cookies and similar technologies to keep the site working, remember your choices and measure how pages perform. You can control cookies through your browser settings. Blocking some of them may affect how parts of the site behave.

If you are in a region that requires consent before non-essential cookies are set, you will be asked for it.

7. How long we keep it

We keep information for as long as it is needed for the purpose it was collected, and for as long as the law requires afterwards.

Marketing contact details are kept until you unsubscribe or ask us to delete them. Financial records are kept for the period required by tax law. Medical records are retained under the separate rules that apply to clinical care.

8. Your choices and rights

• Unsubscribe from marketing emails using the link in any email
• Ask what we hold about you, and ask for a copy
• Ask us to correct anything inaccurate
• Ask us to delete information, where we are not required to keep it
• Object to or restrict certain processing

Depending on where you live, you may have additional rights under laws such as the Texas Data Privacy and Security Act, the California Consumer Privacy Act, or the UK and EU GDPR. We apply these rights to everyone who asks, wherever you are.

To make a request, contact us at [email protected]. We will not treat you differently for exercising them.

9. Communications and consent

When you submit a form on our website, create an account or complete a purchase, you agree to receive email, text and voice messages from us about your account, your transactions and the services you have asked for.

Carrier fees may apply to text and voice messages. Your consent to receive these messages is not a condition of any purchase or service.

You can opt out at any time. Use the unsubscribe link in any marketing email, reply STOP to a text message, or contact us at [email protected]. Messages that are strictly necessary to deliver a service you have bought, such as appointment confirmations, may continue.

10. Security

We use reasonable technical and organizational measures to protect your information, and we work with providers who do the same. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Please do not send sensitive health details through general web forms, email or text message.

11. International visitors

We operate from the United States. If you access our services from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

12. Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy. When we do, we will change the date at the top of the page. Significant changes will be communicated by email or by a notice on the site.

14. Contact us

Questions about this policy, or about information we hold:

• Email: [email protected]
• Text: 346-545-5355